HOUSE RULES HOTEL GERHARD

ARRIVAL AND DEPARTURE:

Rooms may be occupied from 2:00 p.m. until 10:00 p.m. (or midnight during trade fair periods) on the day of arrival.

Check-out is by 11:00 a.m. on the day of departure.

For reservations made without prepayment (by telephone or in writing), room availability is not guaranteed.

Failure to arrive by 10:00 p.m. on the scheduled arrival date (or midnight during trade fair periods) results in the forfeiture of the room reservation. Agreed cancellation fees will be charged or deducted from any prepayment made.

KEY CARD / SAFE KEY:

If you lose the key card or the safe key we will charge a fee of 50 € each. If you need to leave the room before 7:00 a.m., leave all keys in the room on the table and close the door behind you. If you lose / relocate your key after 10 p.m. and the reception is no longer available, please call: +49 160/93945140. An employee will be on his way and open the door for you. For this service we charge you a fee of 50 €. Please allow up to one hour for waiting.

If the key card is handed over at the reception during a stay of several days, it must be picked up again by 10 p.m. at the latest, otherwise the room will be canceled. In this case, your entitlement to the room and the payments made so far expire.

INVENTORY AND DAMAGES:

If you find damage in your room upon arrival, please inform us immediately so that you can not be held responsible. Willful damage / theft or damage caused by negligence will be reported if the damages are not paid locally. It is not allowed to remove furniture or inventory from the rooms (for example chairs, blankets or towels).

PAYMENT:

Unless otherwise agreed, payment is due upon arrival at the reception or in advance e.g. by bank transfer.

CLEANLINESS:

A cleaning fee may be charged for heavy soiling. This fee depends on the cleaning effort and can range from several hundred to one thousand euros. In the event of irreversible soiling on the hotel property, the soiled item must be replaced. Downtime costs may arise if the soiling makes it impossible to rent the room to others.

HOUSEKEEPING:

Room cleaning takes place between 9 a.m. and 2 p.m.. Please make sure that you move your private items (such as clothing) aside. Our maids are not allowed to touch or move items of guests. Rooms with a "do not disturb" sign will not be cleaned. From 2 p.m. onwards, a subsequent cleaning of the room is not possible.

SMOKING BAN:

Smoking is strictly prohibited throughout the house.This also applies for electric cigarettes. In case of infringement, a daily fee of 200 € will be charged plus any loss of sales resulting from no further rental of the room. The accommodation contract is terminated immediately without refund of the payments made so far. The fee is payable and the room is to be vacated immediately. For the triggering of the smoke detector and the associated fire alarm, the guest is fully liable.

ELEVATOR USE:

Please note the maximum load capacity of 4 persons or 350 kg. Exceeding the 350 kg limit with 4 persons is not permitted. The hotel accepts no liability for improper use; any costs incurred (such as for emergency services or repairs) must be borne by the guest. Please be aware that we cannot guarantee 24 hour elevator availability, as it is a technical device with parts subject to wear and tear. In the event of a malfunction, the hotel will commission technicians to carry out repairs. Please use the stairwell if the elevator is out of order. There is no elevator in the rear building (Rooms 1–10).

NIGHT REST:

From 10 p.m. to 6 a.m. we ask you to behave quietly in the hallways, in the room or outside the building, so that other guests are not disturbed. During this time, stopping in the yard is prohibited.

LOST PROPERTY:

Lost property is kept for two weeks and then disposed of. The hotel assumes no liability for damage to the property. The costs for the return are taken over by the guest.

BREAKFAST:

The breakfast times are from Monday to Sunday from 7:00 a.m. to 10:00 a.m. On german holidays from 8 a.m. to 10 a.m.. If you are unable to attend the times, there is no right to a refund of the breakfast. The entrainment of food and drinks from the buffet is not permitted. Breakfast is taken only in the breakfast room.

We kindly ask you to leave the breakfast room after the breakfast time is over, since from this time the cleaning begins.

PETS:

Pets are not allowed. Guests arriving with pets can be turned away. For unregistered pets we charge 50 € / night.

VISITORS:

Persons who are not booked in the hotel, the access to the hotel property is granted only after prior registration and approval at the reception. Between 2 p.m. and 10 p.m. are the visit times. From 10 p.m. all visitors must leave the hotel property. If this does not happen, 50% of the room rate will be charged to the guest.

ALCOHOL:

The bringing of alcoholic beverages is not permitted. Alcoholic beverages can only be purchased at the hotel, either at the bar or from the vending machine. The consumption takes place either in the room or at the bar. In the hotel yard the consumption of alcohol is not permitted. Drunken guests and visitors are prohibited from stopping in public areas and are denied access to other drinks. Furthermore, the consumption and serving of alcoholic beverages is subject to the provisions of the Youth Protection Act.

FOOD AND DRINKS AT THE HOTEL:

The preparation of food in the room is not permitted. Meals and drinks may only be taken in the room.

PARKING:

For parking in the courtyard or in the garage we charge a parking fee of 12 € / day. Parking spaces are subject to availability. Parking fees are not included in the room rate. The distribution of parking spaces is done by the hotel, regardless of parking reservations.

OPENING HOURS:

We kindly ask you to respect our opening times (mo. - su. from 7 a.m to 10 p.m.) and to take them seriously. From 10 p.m. on, all public rooms including bar and breakfast room must be vacated.

ROOM SHARING:

Rooms booked for multiple days are reserved for the same guest(s) for the entire duration. Please notify us in advance if the individual nights are to be shared among different guests. A fee of 30 € for single rooms and 50 € for double rooms will be charged for each change of guest.

CONCLUSION:

The hotel and its employees are entitled to exclude individual guests or groups who violate the house rules or behave unlawfully on the hotel property from the further housing without reimbursement. For groups the booker or the organizer is liable for offenses of individual guests.

The general terms and conditions can be found at: www.hotel-gerhard.de/en/tac