Frequently Asked Questions
Is there a possibility to arrive after 10 pm?
Unfortunately not but during trade fairs our reception is open until midnight as standard. So in this case you can check in until midnight.
Where can I park my car and what are the parking fees?
You can park your car either for free in the immediate vicinity or for a fee of 8€ / day in our yard (subject to availability). Please note that we do not have parking for trucks or buses.
How do I best travel to you by public transport?
If you arrive by train at the Nuremberg main station, take the subway line U1 (direction: Langwasser-Süd / Messe) and get off at the stop "Frankenstrasse". Our hotel is located only a few meters from this stop. More information can be found here.
I need W-LAN for my stay, what are the fees?
Wi-Fi is available in our entire house for free. You will find the access data in your room or at the reception.
Are pets allowed?
Unfortunately pets are not allowed.
Is your restaurant still open?
Our restaurant is currently closed for an indefinite period. However, there are plenty of dining options in our immediate area. More information is available at the reception.
Can we rent a meeting room from you?
Unfortunately, no. Guests of our house, however, can use our public areas for meetings.
How long is the bar open?
Drinks can be enjoyed at the bar from 5 p.m. to 10 p.m. from Monday to Saturday.
Is your hotel barrier-free, or do you offer barrier-free rooms?
Unfortunately, no. Although the rooms are accessible by lift, you will need to descend a few steps to access the rooms on each floor.
I have booked with breakfast, but do not want to have breakfast. Will I get the breakfast refunded?
If you have booked through a booking portal we have no opportunity to change individual reservations. After departure there is no possibility to refund the breakfast. If you book directly with us, you can also book the room without breakfast. The breakfast portion is 6€.
When can I cancel a reservation for free?
By default, you can cancel a reservation for free three days before arrival. However, there are exceptions such as group bookings or during a exhibition period. In these cases, there are separate cancellation conditions, which will be communicated to you in the offer letter. Usually it is one month before arrival.