PRIVACY POLICY

Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:

1. Information about us as controllers of your data
2. The rights of users and data subjects
3. Information about the data processing

1 INFORMATION ABOUT US AS CONTROLLERS OF YOUR DATA

The party responsible for this website (the "controller") for purposes of data protection law is:

Hotel Gerhard
Guenes & Guenes GbR
Pillenreuther Str. 144
90459 Nuremberg
Germany

Telephone: +49 911 / 940 780

2 THE RIGHTS OF USERS AND DATA SUBJECTS

With regard to the data processing to be described in more detail below, users and data subjects have the right

- to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);

- to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);

- to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;

- to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);

- to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.

Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller's future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

3 INFORMATION ABOUT THE DATA PROCESSING

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.

Server data

For technical reasons, the following data sent by your internet browser to us or to our server provider will be collected, especially to ensure a secure and stable website: These server log files record the type and version of your browser, operating system, the website from which you came (referrer URL), the webpages on our site visited, the date and time of your visit, as well as the IP address from which you visited our site.

The data thus collected will be temporarily stored, but not in association with any other of your data.

The basis for this storage is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality, and security of our website.

The data will be deleted within no more than seven days, unless continued storage is required for evidentiary purposes. In which case, all or part of the data will be excluded from deletion until the investigation of the relevant incident is finally resolved.

Cookies

a) Session cookies

We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.

This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.

The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.

If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.

When you close your browser, these session cookies are deleted.

b) Third-party cookies

If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.

Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.

c) Disabling cookies

You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support.

If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.

Order processing

The data you submit when ordering goods and/or services from us will have to be processed in order to fulfill your order. Please note that orders cannot be processed without providing this data.

The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.

After your order has been completed, your personal data will be deleted, but only after the retention periods required by tax and commercial law.

In order to process your order, we will share your data with the shipping company responsible for delivery to the extent required to deliver your order and/or with the payment service provider to the extent required to process your payment.

The legal basis for the transfer of this data is Art. 6 Para. 1 lit. b) GDPR.

Contact

If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.

Model Data Protection Statement for Anwaltskanzlei Weiß & Partner

If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.

You will find more information on this topic in our Privacy Policy

GENERAL TERMS AND CONDITIONS HOTEL GERHARD
FOR HOTEL ACCOMMODATION CONTRACTS

1 SCOPE OF APPLICABILITY

1.1 These terms and conditions govern contracts for the rental use of hotel rooms for lodging purposes, as well as all other goods and services rendered by the hotel to the customer in this context (Hotel Accommodation Contract). Furthermore, these terms and conditions also apply to all contracts concluded in the hotel.

1.2 Consumers within the meaning of these terms and conditions are natural persons who conclude the legal transaction for a purpose which can not be attributed to their commercial or independent professional activity. Entrepreneurs within the meaning of these terms and conditions are natural persons, legal entities or partnerships with legal capacity who act in the course of their legal business in the course of their commercial or independent professional activity. Customers or Guests within the meaning of these terms and conditions are both consumers and entrepreneurs.

1.3 In order to sublet the rooms that have been rented, to use the hotel rooms for other purposes than for accommodation, for public invitations or other advertising purposes, for interviews, sales or similar events the customer must obtain the prior written consent of the hotel who may also demand payment of an additional remuneration. Section 540 para. 1, sentence 2 of the German Civil Code (BGB) is waived insofar as the customer is not a consumer.

1.4 General terms and conditions of the customer / contractor are not applicable and are hereby contradicted.

1.5 For group bookings, the organizer / group leader or booker is liable for individual group members.

2 CONCLUSION OF CONTRACT, LIMITATION OF CLAIM

2.1 Contractual partners are the Hotel Gerhard, Guenes & Guenes GbR - in the following hotel- and the customer. The contract shall come into force either upon the hotel’s acceptance of the customer’s application or by a verbal notice on site. At its discretion, the hotel may confirm the room reservation in text form.

2.2 All claims against the hotel expire in principle one year from the statutory limitation period. Compensation claims become time-barred in five years, depending on knowledge, unless they are based on an injury to life, limb, health or freedom. These claims for damages become statute-barred independent of knowledge in ten years. The limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3 SERVICES, PRICES, PAYMENT, SET-OFF

3.1 The hotel is obliged to keep the rooms booked by the customer ready and to provide the agreed services.

3.2 The customer is obligated to pay the agreed or applicable prices of the hotel for rooms provided and for other services supplied. This also applies to services ordered by the customer directly or via the hotel, which a third party provides and the hotel disburses. Unless otherwise agreed, payment will be made upon arrival.

3.3 The agreed prices include all taxes and local taxes in effect at the time of the conclusion of contract. This does not include locally levied taxes, which are owed by the guest himself according to the particular municipal law, such as visitor’s tax. If the statutory value added tax is changed or if local taxes concerning the rooms and services are newly introduced, changed or abolished after these have been contractually agreed upon, the prices will be adjusted. This only applies to contracts concluded with consumers, if the period between conclusion and fulfilment of the contract exceeds four months.

3.4 The hotel can make its consent to the customer’s later request for a reduction of the number of reserved rooms, services of the hotel or the customer’s length of stay dependent on the increase of the price for the rooms and/or for the other services.

3.5 If payment on receipt of the invoice is agreed, the invoice is payable without deduction and due within ten days of receipt, if not otherwise agreed.

3.6 The hotel is entitled to require a reasonable advance payment or a security, such as a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and payment dates may be agreed in text form in the contract. The statutory provisions shall remain unaffected with advance payments or a security for package tours.

3.7 In justified cases, e.g. the customer’s default in payment or expansion of the scope of the contract, the hotel shall be entitled, also after the conclusion of the contract up to the commencement of the stay, to demand an advance payment or a security within the meaning of the above-mentioned No. 3.6 or an increase of the advance payment or a security agreed in the contract up to the total agreed remuneration.

3.8 Furthermore, the hotel shall be entitled, at the commencement and during the customer’s stay, to demand a reasonable advance payment or security deposit within the meaning of the above-mentioned No. 3.6, insofar as such has not already been paid pursuant to the above-mentioned No. 3.6 and/or No. 3.7.

3.9 The customer may only set-off, reduce or clear a claim by the hotel with a claim which is undisputed or decided with final, res judicata effect.

4 WITHDRAWAL OF THE CUSTOMER (CANCELLATION, ANNULMENT) / FAILURE TO USE HOTEL SERVICES (NO SHOW)

4.1 The customer can only withdraw from the contract concluded with the hotel, if a right of withdrawal was explicitly agreed upon in the contract, another statutory right of withdrawal exists or if the hotel gives its explicit consent to the withdrawal. The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in text form.

4.2 To the extent that a date for a cost-free withdrawal from the contract has been agreed upon, the customer may withdraw from the contract up to that date without incurring payment or damage compensation claims by the hotel. The customer’s right of withdrawal shall expire if he does not exercise it in text form vis-à-vis the hotel by the agreed date.

4.3 The hotel is entitled to the contractual agreed rate even if the rooms are not used, if a contractual right of withdrawal was not agreed or has expired, a statutory right of withdrawal or cancellation is not given and the hotel does not give its consent to the cancellation of the contract. The hotel must credit the income from renting the rooms to other parties as well as for saved expenses. If the rooms are not rented otherwise, the hotel can demand the contractually agreed rate and assess a lump sum for the saved expenses. In this case, the customer is obligated to pay 90 percent of the contractually agreed rate for lodging with or without breakfast as well as all-inclusive arrangements with contracted external services, 70 percent for half-board and 60 percent for full-board arrangements. The customer is at liberty to show, that the above-mentioned claim has not arisen at all or has not amounted to the demanded sum.

4.4 Credit cards deposited or transmitted via online portals may be used as a guarantee by the hotel for any compensation, e.g. in the case of cancellation after the cancellation period, for damage to the hotel property or in case of violations of the house rules.

4.5 The non-use of the hotel's services in the "No Show" case, corresponds to the cancellation of the contract after expiry of the right of withdrawal. In this case, the provisions of section 4.3 apply.

5 CANCELLATION BY THE HOTEL

5.1 Insofar as it was agreed that the customer can withdraw from the contract at no cost up to a specific date, the hotel is also entitled for its part to withdraw from the contract all or in part up to this specific date, if for example inquiries from other customers regarding the contractually reserved rooms exist. The same applies to reservations with an option. In this case, any security payments made will be refunded to the customer.

5.2 If an agreed advance payment or an advance payment or security demanded pursuant to clause 3.6 and/or clause 3.7 is not made even after a reasonable grace period set by the hotel has expired, the hotel is entitled to withdraw from the contract.

5.3 As no other agreements have been made, a late arrival of the customer after 6 p.m. (or after 10 p.m. if the reservation is guaranteed by a credit card or a pre payment) entitles the hotel to withdraw from the contract. In this case, the customer will be charged with a cancellation fee according to clause 4.3.

5.4 Moreover, the hotel is entitled to effect extraordinary withdrawal from the contract for a materially justifiable cause, in particular if

- force majeure or other circumstances beyond the hotel’s control render the fulfilment of the contract impossible;

- hotel services are reserved with culpably misleading or false information or concealment regarding essential facts. The identity or solvency of the customer or the purpose of his stay can constitute essential facts;

- the hotel has justified cause to believe that use of the hotel’s services might jeopardize the smooth operation of the hotel, its security or public reputation, without being attributable to the hotel’s sphere of control or organisation;

- the purpose or the cause of the stay is illegal;

- there is a breach of clause 1.2;

- there is a violation of the house rules.

- a stored credit card turns out to be invalid or a transaction is rejected.

5.5 The hotel is entitled to terminate any service or subscription contract, e.g. with tour operators, online portals or other service providers at any time and without giving any reasons.

5.6 The justified withdrawal by the hotel does not constitute any claims for damages for the customer.

6 ROOM AVAILABILITY, DELIVERY AND RETURN

6.1 The customer does not acquire the right to be provided specific rooms insofar as this is not expressly agreed. The room distribution is carried out by the Hotel, while individual room categories can be rebooked.

6.2 The rooms provided may differ from those shown in the room pictures.

6.3 Reserved rooms are available to the customer starting at 2 p.m. on the agreed arrival date without exception.

6.4 Reserved rooms are available to the customer until 6 p.m. (or until 10 p.m. for guaranteed reservations with a credit card or pre payment) on the agreed arrival day. The customer is not entitled to subsequent provision. If the customer is unable to arrive by 10 p.m. (only guaranteed reservations), by prior arrangement the arrival time can be extended to midnight for a fee of 50 € (25 € per started hour).

6.5 Rooms must be vacated and made available to the hotel no later than 11 a.m. on the agreed departure date. If the customer wishes to exceed this point of time, a longer availability can be agreed upon beforehand by paying a time-related charge, subject to vacancy. If the customer uses the room after 11 a.m. without concluding an explicit agreement with the hotel prior to this, the hotel may charge 50 percent of the full accommodation rate (list price) for the additional use of the room until 2 p.m., after 2 p.m. at least 90 percent. The customer is at liberty to prove that the hotel has no or a much lower claim for charges for use of the room.

6.6 The customer does not acquire a right to hotel parking when booking a room. Parking is only provided by the Hotel subject to availability and for a fee of 6 € per day.

7 LIABILITY OF THE HOTEL

7.1 The hotel is liable for harm inflicted on life, limb and physical health. Further it is liable for other damage caused with full intent or gross negligence or due to intentional or grossly negligent violation of obligations typical for the contract. Typical contractual obligations are those obligations that enable the proper execution of the contract and on whose fulfilment the customer relies and may rely. A breach of obligation of the hotel is deemed to be the equivalent to a breach of a statutory representative or vicarious agent. All other claims for damages are excluded, if not determined differently in this clause VII. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue delay. The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum. Moreover, the customer shall be obliged to inform the hotel as soon as possible if an extraordinary high loss is liable to arise.

7.2 The hotel is liable to the customer for property brought into the hotel in accordance with the statutory provisions. It recommends the use of the hotel or room safe. If the customer wishes to bring with him money, securities, stocks, bonds or valuables with a value of more than € 800 or other things with a value of more than € 3,500, a separate safekeeping agreement is necessary.

7.3 If the customer is provided with a parking space in the hotel garage or a hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is charged. The hotel has no monitoring obligation. the hotel only assumes liability for loss of or damage to motor vehicles parked or manoeuvred on the hotel’s property and the contents thereof pursuant to the preceding No. 1, sentences 1 to 5. the hotel must be informed immediately about possible damages.

7.4 Messages, mail, and merchandise deliveries for guests are handled with care. the hotel will deliver, keep, and for a fee forward such items (on request). Merchandise deliveries can only be kept if so agreed to beforehand. With regard to the hotel’s liability, No. 1, sentences 1 to 5 supra shall apply respectively.

8 FINAL PROVISIONS

8.1 Amendments and supplements to the contract or these general terms and conditions should be made in text form. Unilateral amendments and supplements by the customer are not valid.

8.2 For commercial transactions the place of performance and payment is Nuremberg (Bavaria - Germany). For commercial transactions the courts at Nuremberg shall have exclusive jurisdiction in the event of litigation, including cheque disputes. the hotel can also sue the customer – at the hotel’s choice – at the location of the respective hotel or the domicile of the customer. The same applies insofar as a customer fulfills the requirements of section 38 para. 2 of the German Code of Civil Procedure (ZPO) and does not have a legal domicile in Germany.

8.3 The contract is governed by and shall be construed in accordance with the laws of the Federal Republic of Germany. The application of the UN Convention on the International Sale of Goods and the conflict of laws are precluded.

8.4 Should individual provisions of these General Terms and Conditions for Hotel Accommodation Contracts be or become invalid or void, the validity of the remaining provisions shall remain unaffected thereby. The statutory provisions shall also be applicable.

Version: April 2018

HOUSE RULES HOTEL GERHARD

ARRIVAL AND DEPARTURE:

The rooms can be occupied on the day of arrival from 2 p.m. until 6 p.m. at the latest (or until 10 p.m. for guaranteed bookings with a provided credit card or pre-payment). The departure takes place on the day of departure no later than 11 a.m.. After 10 p.m. on the day of arrival your right to the room and the payments made expires. Cancellation fees may be charged. During certain trade fair periods checkin is possible until midnight but only after piror arrangement and confirmation.

KEY CARD / SAFE KEY:

If you lose the key card or the safe key we will charge a fee of 50 € each. If you need to leave the room before 7:00 a.m., leave all keys in the room on the table and close the door behind you. If you lose / relocate your key after 10 p.m. and the reception is no longer available, please call: +49 160/93945140. An employee will be on his way and open the door for you. For this service we charge you a fee of 50 €. Please allow up to one hour for waiting.

If the key card is handed over at the reception during a stay of several days, it must be picked up again by 10 p.m. at the latest, otherwise the room will be canceled. In this case, your entitlement to the room and the payments made so far expire.

INVENTORY AND DAMAGES:

If you find damage in your room upon arrival, please inform us immediately so that you can not be held responsible. Willful damage / theft or damage caused by negligence will be reported if the damages are not paid locally. It is not allowed to remove furniture or inventory from the rooms (for example chairs, blankets or towels).

PAYMENT:

Unless otherwise agreed, payment is due upon arrival at the reception or in advance e.g. by bank transfer.

CLEANLINESS:

A cleaning fee may be charged for heavy soiling. This fee depends on the cleaning effort and can range from several hundred to one thousand euros. In the event of irreversible soiling on the hotel property, the soiled item must be replaced. Downtime costs may arise if the soiling makes it impossible to rent the room to others.

HOUSEKEEPING:

Room cleaning takes place between 9 a.m. and 2 p.m.. Please make sure that you move your private items (such as clothing) aside. Our maids are not allowed to touch or move items of guests. Rooms with a "do not disturb" sign will not be cleaned. From 2 p.m. onwards, a subsequent cleaning of the room is not possible.

SMOKING BAN:

Smoking is strictly prohibited throughout the house.This also applies for electric cigarettes. In case of infringement, a daily fee of 200 € will be charged plus any loss of sales resulting from no further rental of the room. The accommodation contract is terminated immediately without refund of the payments made so far. The fee is payable and the room is to be vacated immediately. For the triggering of the smoke detector and the associated fire alarm, the guest is fully liable.

ELEVATOR USE:

Please note the maximum load capacity of 4 persons or 350 kg. If 4 people exceed the maximum load of 350 kg, this is not permitted. In case of improper use, the Hotel Gerhard assumes no liability. The resulting costs for e.g. Emergency service or repair, are to be borne by the guest.

NIGHT REST:

From 10 p.m. to 6 a.m. we ask you to behave quietly in the hallways, in the room or outside the building, so that other guests are not disturbed. During this time, stopping in the yard is prohibited.

LOST PROPERTY:

Lost property is kept for two weeks and then disposed of. The hotel assumes no liability for damage to the property. The costs for the return are taken over by the guest.

BREAKFAST:

The breakfast times are from Monday to Sunday from 7:00 a.m. to 10:00 a.m. On german holidays from 8 a.m. to 10 a.m.. If you are unable to attend the times, there is no right to a refund of the breakfast. The entrainment of food and drinks from the buffet is not permitted. Breakfast is taken only in the breakfast room.

We kindly ask you to leave the breakfast room after the breakfast time is over, since from this time the cleaning begins.

PETS:

Pets are not allowed. Guests arriving with pets can be turned away. For unregistered pets we charge 50 € / night.

VISITORS:

Persons who are not booked in the hotel, the access to the hotel property is granted only after prior registration and approval at the reception. Between 2 p.m. and 10 p.m. are the visit times. From 10 p.m. all visitors must leave the hotel property. If this does not happen, 50% of the room rate will be charged to the guest.

ALCOHOL:

The bringing of alcoholic beverages is not permitted. Alcoholic beverages can only be purchased at the hotel, either at the bar or from the vending machine. The consumption takes place either in the room or at the bar. In the hotel yard the consumption of alcohol is not permitted. Drunken guests and visitors are prohibited from stopping in public areas and are denied access to other drinks. Furthermore, the consumption and serving of alcoholic beverages is subject to the provisions of the Youth Protection Act.

FOOD AND DRINKS AT THE HOTEL:

The preparation of food in the room is not permitted. Meals and drinks may only be taken in the room.

PARKING:

For parking in the courtyard or in the garage we charge a parking fee of 8 € / day. Parking spaces are subject to availability. Parking fees are not included in the room rate. The distribution of parking spaces is done by the hotel, regardless of parking reservations.

OPENING HOURS:

We kindly ask you to respect our opening times (mo. - su. from 7 a.m to 10 p.m.) and to take them seriously. From 10 p.m. on, all public rooms including bar and breakfast room must be vacated.

CONCLUSION:

The hotel and its employees are entitled to exclude individual guests or groups who violate the house rules or behave unlawfully on the hotel property from the further housing without reimbursement. For groups the booker or the organizer is liable for offenses of individual guests.

The general terms and conditions can be found at: www.hotel-gerhard.de/en/tac